Description of the supply chain roles involved in this e-business process.
Primary Supply Chain Roles
Buyers & Distributors
The buyer requires immediate information on product availability in
response to a customers’ request, often while on the phone
Sellers & Suppliers
The seller has product in their core system needs to make inventory available on
demand. Accessing supplier websites is labor intensive and inefficient for a distributor who has a
large number of franchised lines. Phone and fax inquiries could take up to two days for a
response.
Important Stakeholders
These are the additional groups and roles that should be considered
in the requirements development and implementation phases of the Program. These
stakeholders are needed at the specification design, and implementation phases.
Buyer/Distributor – servicing a customer.
Seller/Supplier – providing inventory to distributor.
Customer – requires immediate inventory availability and logistics
services to support spot or line
down situations.
