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Warranty
The Warranty Program automates the warranty claims process to eliminate redundant data entry and improve the warranty information quality.

Currently, there are no published XML standards for the transfer of warranty claims electronically.  This program seeks to standardize and automate the warranty process, reduce redundant warranty data claim entries, and improve the quality and consistency of exchanged claim information.

Value Proposition
This program will provide significant cost reductions through the automation of the warranty claims process, and will eliminate redundant data entry and improve warranty information quality.


Program Overview
 

Purpose

Business reason for the Milestone program. Includes the problem statement, business objectives, target supply chain roles and value proposition.


Standards Scope and Deliverables

Tangible outcomes of program activities. Includes process standards development and implementation resource documents.


Sponsors and Core Team

RosettaNet Partners involved with this Milestone program.


Participant Companies

Listing of  participating companies dedicated to this Milestone program.


Warranty Relationships
PIPs
PIP 3C1: Return Product R01.00.00A
PIP 3C1: Return Product V01.00.00
PIP 6C1: Query Service Entitlement V01.00.00
PIP 6C1: Query Service Entitlement R01.00.00A
PIP 6C2: Request Warranty Claim R01.00.00A
PIP 6C2: Request Warranty Claim V01.00.00
PIP 3A5: Query Order Status vR02.00.00
Companies
Commitment Leader
IBM
Unisys
Focus Process Team
Unisys
Press Releases
RosettaNet Global E-Business Standard Reaches Critical Mass In High Technology Sector
Global High Technology Industry Commits to 14 Milestone Programs Using RosettaNet Standards in 2002
High Technology Companies Commit to Ten Production Milestones Using RosettaNet Standards in 2001
IT Industry Can Drastically Cut Operating Costs with New Process for Warranty Claims
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